Service Engineer Dublin

About The Role

As a Service Engineer, you’ll have the right technical knowledge to analyse and resolve any issues that might arise with our products when they’re on site – whether that’s at set up, or during the period of hire. You’ll work closely with our Transport and Logistics Team and other members of the Operations Team to attend to customer’s queries, both remotely using our innovative technology, or out on site.

Your role is key to delivering our brand promise of outstanding customer satisfaction and service, so a customer-focused attitude is imperative!

Key Tasks to Include: 

• Delivering, installing and setting up our rapid deployment CCTV security systems (Towers, CCTV, RSI & Reconeyze)

• Detecting malfunctions or technical problems and determining the right solution, both on location and remotely across all systems.

• Performing all common types of periodic maintenance.

• Making a diagnosis in case of malfunctions or (complex) technical problems.

• Apply standard solutions in case of malfunctions but also come up with solutions in case of complex technical problems where standardised solutions are not sufficient.

• Carry out inspections of installations in accordance with the applicable standards.

• Keep up to date the necessary professional knowledge through self-study and participation in training sessions.

• Carrying out work based on the scheduled assignments from the Service Delivery internal service team.

• Managing the local stock supplies for your geographical area, including the timely ordering of necessary materials for the work to be carried out.

• Ensure order and cleanliness at the workplace and in the service car/truck.

• Customer liaison and communications link to other colleagues…including looking for opportunities for business development and ensuring correct and complete customer paperwork.

• Full compliance with all H&S requirements, always including use of correct PPE.

• When not performing core functions you will be working with team members to support the ongoing activities at the local operations hub.

About You

• Technically skilled: Experience of using tools and technology to achieve results

• Quality-oriented: Committed to achieving and maintaining the intended quality. Strives for improvement. Convinces others of the importance of quality.

• Solution focused: Gets the problem fixed in the most efficient & effective way.

• Team player: Promotes mutual communication and relationships. Shares information smoothly with others. Supports others.

• Independent: Is able to carry out your own work properly and solve problems without supervision from others.

• ·Customer focus: Listens to the wishes and needs of the customer and adapt working method accordingly. Prioritise service and client satisfaction.

• Flexibility: Can easily adapt to a changing environment, working methods, working hours, tasks, responsibilities and behaviours of others.

• Friendly: Ability to ‘muck in’ as part of a fast-growing team with an ‘all hands on deck’ approach

• Happy to travel around the UK: Full driving license, with a max of 3 penalty points. Please note some overnight stays will be required (expenses and overtime payable).

• Ability to use technology - general ability to use MS Office and programmes

What’s On Offer:

• Annual salary €40,00,000-€45,000 experience depending

• Full time role, 37.5 hours per week

• 25 days holiday plus statutory Bank Holidays

• Generous overtime policy

• Use of branded company truck for business use (with fuel card)

• Death in service benefits – 4 x annual salary

• Pension: Royal London occupational scheme (4% ER and 5% ER) – salary sacrifice option available

• Perkbox: retail discounts site, plus provision of points to spend by the company each month

• PMI after successful completion of probation (6 months).  Individual cover paid for by the company; family members can be added at a cost to the employee

• Opportunity to be part of an exciting time in the team’s growth

• Annual social events – Summer and Christmas parties

• Employee referral scheme up to €1000

• Employee Assistance Programme (EAP) with Legal & General

• Annual Travel Insurance (business and personal) with AXA (currently just for 2025)

• Learning and development opportunities through the BW Academy and LMS platform

What to expect when you join:

When you join BauWatch, you step into an environment where the best services, high-tech security, intelligent data, and process improvement all come together—a dynamic world in which no day is the same.  

We’re international, down-to-earth, entrepreneurial, inquisitive, keen to learn and continuously looking for opportunities to improve and grow.

We’re open to trying out new ideas and take responsibility to move projects forward.   

We want to contribute to a future worth living by building a sustainable business. We’re working hard to become a fully circular organization with a focus on sustainability and diversity. In our teams, everybody counts, and we include, value, and respect each individual. We have fun working together too!

Who are we:

We provide leading-edge security solutions that give our customers peace of mind. Innovative and fast-growing, we’re the European leader in mobile video surveillance. Based in the Netherlands, Belgium, France, Germany, and the UK, we have now expanded into Italy, Austria, Spain, Ireland, and Poland.

Interested:

Then apply by the Apply button on the website. For any questions feel free to reach out to Ruud Licht, Group Recruitment Officer at +31 6 20172020 or rlicht@bauwatch.com.