Service Engineer

Who we are

BauWatch Group is a leader in temporary security solutions (e.g. CCTV towers), developing rapidly over the past 10 years with a growth rate of 30 per cent per year. It provides technologically advanced services to clients in the renewable energy, construction, civil engineering and real estate sectors. It connects hardware and software offering end-to-end operations for remote monitoring to protect its clients' assets.

An industry leader in Europe, with a presence in Germany, the Netherlands, Belgium, France, Spain, Italy, Poland and the UK BauWatch has innovated the temporary mobile security sector, a market that is currently booming.

We are looking for a Service Engineer (m/f/d) based in in Pruszków

About The Role
As one of two Service Engineers in the Polish team, you are a cornerstone to ensure smooth operations. You will have the right technical knowledge to analyze and resolve any issues that might arise with our products when they’re on site – whether that’s at set up, or during the period of hire. You’ll work closely with our Transport and Logistics Team and other members of the Operations Team to attend to customer’s queries, both remotely using our innovative technology, or out on site. You also will support the Group Production & Supply Chain team with configuration and quality checks of newly produced systems at our supplier site in Łódź .

Your role is key to delivering our brand promise of outstanding customer satisfaction and service, so a customer-focused attitude is imperative!

Key tasks include:

• Detecting malfunctions or technical problems and determining the right solution, both on location and remotely across all systems.

• Performing all common types of periodic maintenance.

• Making a diagnosis in case of malfunctions or (complex) technical problems.

• Apply standard solutions in case of malfunctions, but also come up with solutions in case of complex technical problems where standardised solutions are not sufficient.

• Carry out inspections of installations in accordance with the applicable standards.

• Keep up-to-date the necessary professional knowledge through self-study and participation in training sessions.

• Ensure order and cleanliness at the workplace and in the service car/truck.

• Customer liaison and communications link to other colleagues, including looking for opportunities for business development and ensuring correct and complete customer paperwork.

• Full compliance with all H&S requirements, including use of correct PPE at all times.

• When not performing core functions you will be working with team members to support the ongoing activities at the local operations hub in Prúzków.

Personality

• Technically skilled problem-solver: Experience of using tools and technology to achieve results and get problem fixed in the most efficient & effective way.

• Independent and eager to learn: Able to carry out your own work properly and solve problems without supervision from others. You should be open to learn independent of your industry background (if any), e.g. staff with a background in the events industry has been a successful match in the past.

• Quality-oriented: Committed to achieving and maintaining the intended quality. Strives for improvement. Convinces others of the importance of quality.

• Flexibility: Can easily adapt to a changing environment, working methods, working hours, tasks, responsibilities and behaviours of others.

• Team player: Promotes mutual open communication and relationships. Supports others.

• Happy to travel around Poland: Openness to overnight stays across Poland will be required (paid expenses and overtime)

• Customer focus: Listens to the wishes and needs of the customer and adapt working method accordingly. Prioritise service and client satisfaction.

• Friendly: Ability to be an active part of a fast-growing team with an ‘all hands on deck’ approach

Qualifications

• Technical knowledge: Preferably experience as technical service engineer, in electrical engineering or (some) knowledge of the operation of IP addresses and/or (computer) networks.

• Divers license: Full, valid driving license

• Languages: Native Polish speaker, conversational English skills

• Ability to use technology: General ability to use MS Office programs

• Preferably experience or interest to visit construction sites:

  • Previous experience of work in a construction environment (or as technician in event/entertainment space seeking to requalify) is a plus

What we offer

• A challenging role with a high degree of freedom and flexibility as part of a disruptive and fast-growing international business

• Opportunity to develop towards a position as the organisation grows.

• Extensive training (fully paid) at one of our existing hubs in Europe (e.g. Spain, UK, Germany or Netherlands) in the first month

• An attractive remuneration package with bonus scheme and other benefits

Are you interested?
Then quickly apply by submitting a short cover letter (incl. salary expectations) and your CV. If you have any questions, please don’t hesitate to reach out as well, you can reach Ruud at +31 6 20172020 or rlicht@bauwatch.com