Service Engineer - Madrid

BauWatch Group is the European leader in temporary security solutions and has grown rapidly over the past 10 years with a current year-over-year growth around 30% p.a. As Europe’s #1 in the industry, we provide monitored surveillance-services to customers primarily in the construction and civil engineering industry by combining our ruggedized monitoring towers, our own in-house software and our leading end-to-end operations (incl. service and logistics) with remote monitoring to protect our customers’ assets.

BauWatch has disrupted the market for temporary security, which we still see as blue-ocean opportunity in most European countries. Backed by a leading purpose-driven investor and with teams already present in the Netherlands, Germany, Belgium, France and the UK, we’re now growing within Spain.

We are looking for a Service Engineer (m/f/d) based in Madrid.

As a Service Engineer you'll be responsible for supporting our field service activity. This role will involve traveling across Spain to visit the sites where our towers are placed and conduct a series of routine checks, inspections, and repairs to ensure optimal functionality of the towers.

In your role,  you will represent BauWatch to our customers and contribute to their overall satisfaction.

What would be your responsibilities and duties?

• Detecting and diagnosing malfunctions or technical problems of the Towers and determining the right solution, both on location and remotely.

• Apply standard solutions in case of malfunctions, but also come up with solutions in case of complex technical problems where standardised solutions are not sufficient.

• Ensuring customers receive a consistently high standard of customer service.

• Liaison with the Operations Team and our Alarm Receiving Centre (ARC) to ensure mast is operational.

• Performing all common types of periodic maintenance and carry out inspections of installations in accordance with the applicable standards.

• Support ongoing operations at our Madrid hub and conduct inspections of incoming towers.

• Potentially manage the local stock supplies for your geographical area, including the timely ordering of necessary materials for the work to be carried out.

Personality:

• Customer focused: A strong focus on delivering excellent service to customers, prioritising service and client satisfaction.

• Happy to travel/stay away overnight: This is a national role and overnight stays might be expected, with associated compensation and expenses.

• Technically skilled problem-solver: Experience of using tools to achieve results and get problem fixed in the most efficient & effective way.

• Solution focused: Gets the problem fixed in the most efficient & effective way.

• Independent and eager to learn: Able to carry out your own work properly and solve problems without supervision from others.

• Team player: Promotes mutual open communication and relationships. Supports others.

• Attention to detail: A keen focus on accuracy, especially when setting up Towers and during maintenance.

• Flexibility: Can easily adapt to a changing environment, working methods, working hours, tasks, responsibilities and behaviours of others.

• Friendly: Ability to be an active part of a fast-growing team with an ‘all hands on deck’ approach

• Calm Under Pressure: Maintaining composure and a problem-solving mindset when issues arise, particularly during customer service situations.

• Proactive: Anticipating potential issues before they arise and taking initiative to resolve them or improve procedures, preventing future problems.

Qualifications:

• Driver’s license

  • Full, valid driving license

• Experience in Field Service, Commissioning or related fields

• Mid-Level Experience

• Technical Diploma (mechanical, electrical or surveillance related) or Engineering Degree

• Excellent Customer Support

• Languages:

• Native Spanish speaker

• Conversational English skills (minimum B2)

• Ability to use technology: General ability to use MS Office programs

• Technical Security background is preferable, but not required

What we offer

Dynamic and Rewarding Role: A challenging position with significant autonomy and flexibility within a rapidly growing, innovative international company.

Career Growth: Opportunity to advance into leadership roles as the company expands.

Competitive Compensation: An attractive salary package including bonus and additional benefits.

Are you interested?

Then quickly apply by submitting a brief introduction and your CV. Please contact Ruud Licht (via rlicht@bauwatch.com or +31 (0) 620 172 020), if you have any questions.