Head of Operations

About Us

At BauWatch Italy, we protect what matters most.

We are the European market leader in mobile video surveillance solutions, supporting construction sites, infrastructure projects, industrial areas and renewable energy locations across the continent. Our mission is simple: to deliver reliable, innovative and customer-focused security solutions that enable our clients to operate with confidence and peace of mind.

Behind our technology, there are our people. Our growth and success are driven by talented, committed professionals who take pride in making a real impact every day.

As Operations Team Manager, you will be responsible for the safe and effective running of our depot in location on a day-to-day basis. You will have the right technical knowledge to analyze and resolve any issues that might arise with our products when they’re on site – whether that’s at set up, or during the period of hire.  You will be responsible for the management of the Service Technicians and Drivers, ARC (alarm receiving center) Specialists, Customer Service and Planner and you’ll work closely with roles and other members of the Team to attend to customer’s queries and requests.

Your role is key to delivering our brand promise of outstanding customer satisfaction and service, so a customer-focused attitude is imperative!

Key Responsibilities:

• Ensuring all the activities are carried out safely and in compliance with the policies and procedures laid out, including raising any concerns on safety with the Managing Director.

• Reporting accurately and on time on activities and providing relevant management information as required.

• Responsible for the task management and performance of the Service Technicians and Drivers on a day-to-day basis.

• Developing and maintaining positive relationships with key stakeholders internally and externally.

• Accountability for all engineering matters onsite regardless of discipline.

• Keep up to date the necessary professional knowledge through self-study and participation in training sessions.

• Planning, organizing and optimizing recurrent and ad hoc Dept activities.

• Carry out inspections of installations in accordance with the applicable standards

• Ensure order and cleanliness at the workplace and in the service car/truck.

• Managing the local stock supplies, including the timely ordering of necessary materials for the work to be carried out.

• Customer liaison and communications links to other colleagues, including looking for opportunities for business development, and ensuring correct and complete customer paperwork.

• Full compliance with all H&S requirements, always including use of correct PPE.

• Guarantee our rapid deployment CCTV security systems.

• Recurrent activities set up planning and execution coordination.

• Actively participating to Group meeting and activities

What we expect from you:

• Technically skilled professional with experience using tools and technology to achieve results

• Native Italian speaker with advanced English skills

• Quality-oriented and committed to achieving and maintaining high standards, always striving for improvement and able to convey the importance of quality to others

• Solution-focused efficiently resolving problems in the most effective way

• Team player who promotes communication and collaboration sharing information smoothly and supporting colleagues

• Independent and proactive capable of managing work and solving issues without supervision

• Strong customers focus on listening to client needs and adapting work methods to ensure satisfaction

• Flexible and adaptable to changing environments tasks responsibilities and team dynamics

• Friendly and collaborative ready to contribute as part of a fast-growing team

• Willing and able to travel across Italy holding a full driving license

What we offer

At BauWatch, you will join a fast-growing, international organization where ambition, innovation and collaboration shape our everyday work. As we continue to expand across Europe, we offer a dynamic environment where people can truly make an impact and grow together with the business.

• An international environment with strong growth opportunities

• Collaboration and team spirit in a fast-growing organization

• Competitive remuneration package with performance-based bonus scheme

• Company car for both business and personal use

• Meal vouchers

• Health insurance plan

If you are looking for an international and high-growth environment where you can develop your career and create meaningful impact, BauWatch is the place for you!