Monitoring Centre Operator (Pruszków)

BauWatch Group is the European leader in temporary security solutions and has grown rapidly over the past 10 years with a current year-over-year growth around 30% p.a. As Europe’s #1 in the industry, we provide monitored surveillance-services to customers primarily in the construction and civil engineering industry by combining our ruggedized monitoring towers, our own in-house software and our leading end-to-end operations (incl. service and logistics) with remote monitoring to protect our customers’ assets. BauWatch has disrupted the market for temporary security, which we still see as blue-ocean opportunity in most European countries. Backed by a leading purpose-driven investor and with teams already present in the Netherlands, Germany, Belgium, France and the UK, we’re now growing within Poland.

We are looking for a Monitoring Centre Operator (Pruszków).

About the position:

As a video surveillance centre operator, you will oversee alarm signals in the control centre, monitoring and responding to security incidents using a range of systems. You will provide a professional and efficient service by responding to all incidents in accordance with company procedures.

Your role is key to delivering our brand promise of exceptional customer satisfaction and service levels, so a mindset of very good customer service is essential.

Key tasks to be performed:

• Operate and monitor all systems within the Video Surveillance Centre and ensure an efficient and prompt response to alarms in accordance with company operating procedures, legislation and guidelines.
• Liaising with the police, other security agencies and staff to coordinate appropriate emergency response.
• Reporting all incidents and actions taken in a clear, legible and accurate written format.
• Providing an efficient and courteous telephone service and responding effectively to all enquiries.
• Reporting equipment failures to maximise full system operation. Recording any incidents that occur on the security infrastructure system.
• Maintaining information security in accordance with the Data Protection Act.
• Performing any other duties that may be assigned in relation to the role.

Our requirements:

• No criminal record
• Customer service: Call centre or administrative experience required.
• Analytical: Ability to analyse available information, determine root cause and determine appropriate response for each incident.
• Technology literacy: Knowledge of MS Office programs. Experience of CCTV cameras and the security industry.
• Quality oriented: Commitment to achieving and maintaining intended quality.
• Solution focus: Problem solving in the most efficient and effective manner.
• Team player: Excellent interpersonal skills that promote mutual communication.
• Self-reliance: Ability to do one's own work properly and solve problems without the supervision of others.
• Customer orientation: Responding to the needs of the client and choosing an appropriately adapted working method.
• Flexibility: Ability to adapt to changing environments, working methods, working hours, tasks and responsibilities.
• Friendliness: Ability to work in a fast-paced team with an ‘all hands on deck’ approach.

We offer:

• This is a 24/7 operational role and will require shift work, both weekdays and bank holidays.
• A dynamic and rewarding role where you'll have the opportunity to learn and grow within a fast-paced, innovative international company.
• Competitive Compensation: An attractive salary package including bonuses and additional benefits.
• In-house training, with external support if required.
• Opportunity to be part of an exciting period of team development.

Interested?

If so, please send us your CV and a brief introduction (including your expected gross salary) in English. If you have any questions, do not hesitate to contact Ruud Licht on +31 6 20172020 or e-mail: rlicht@bauwatch.com.