Credit Controller

BauWatch UK – Credit Controller

Based in: Laindon, SS15 You’re ambitious, entrepreneurial, and open to new opportunities? Join us at BauWatch to provide leading-edge security solutions that give our customers peace of mind. Innovative and fast-growing, we’re the European leader in mobile video surveillance. Based in the Netherlands, Belgium, France, Germany, and the UK, we’re expanding in 2023 into Italy, Austria, Spain, Ireland, and Poland.  

Together, we’ll make things happen! Join us on this exciting journey! 

What to expect when you join?  

When you join BauWatch, you step into an environment where the best services, high-tech security, intelligent data, and process improvement all come together—a dynamic world in which no day is the same.  

We’re international, down-to-earth, entrepreneurial, inquisitive, keen to learn and continuously looking for opportunities to improve and grow.

We’re open to trying out new ideas and take responsibility to move projects forward.   

We want to contribute to a future worth living by building a sustainable business. We’re working hard to become a fully circular organization with a focus on sustainability and diversity. In our teams, everybody counts, and we include, value, and respect each individual. We have fun working together too! 

About the role

Based within our Essex office and working within the Finance function, we’re looking for a Credit Controller, reporting into the Finance Team Leader.

This role requires a candidate of exceptional calibre and ambition, who possesses the expertise to excel in a fast paced finance role.

As a key point of contact for customers and other stakeholders, it’s important that you represent our brand values and work in the ‘BauWatch Way’:

 Customer Focus: Every member of the team must understand how their role impacts our customer and therefore our success.

Entrepreneurial: The BauWatch story is defined by opportunity and growth. All of us should feel compelled to play our part in this journey with an entrepreneurial, exploratory and can-do mentality.

Together: At BauWatch, we do things together. We’re team players and appreciate the value and importance of mutual respect. We build on one another, create synergies and celebrate our success together.

Key Tasks Include:

• Manage credit control and escalate problem accounts where necessary

• Monitor aged debt reports and follow up with customers to collect outstanding payments via phone and email

• Send out customer statements

• Assess and approve new customer credit applications by performing credit checks and setting credit limits

• Provide excellent customer service while maintaining professional credit control practices

• Maintain the Debtors Reports with accurate records of all collection activity and correspondence

• Escalate complex or high-value debt issues to the Team Leader when necessary

• Perform reconciliations of customer accounts in the event of a query

• Ensure customer contracts are accurately maintained and checked

• Raise and issue accurate sales invoices in a timely manner

• Investigate and resolve invoice disputes and customer payment issues

• Liaise with internal departments (Sales, Operations, Internal Sales) to resolve billing-related issues

• Support month-end close processes

• Recommend and support improvements to credit control processes to reduce risk and improve efficiency

• Ensure compliance with internal controls, financial procedures, and GDPR regulations

• Other ad hoc finance administration duties

Key Performance Indicators (KPIs)

• Days Sales Outstanding (DSO)

• Invoice accuracy rate

• Invoice dispatch timeliness

• Percentage of overdue debt

• Collection effectiveness ratio

• Number of open disputes and average resolution time

• Timeliness and accuracy of customer account reconciliations

Experience

• Hands-on experience in credit control / accounts receivables - Minimum 5 years

• GCSEs (A–C) or equivalent in Maths and English Proficient with accounting software (e.g., SAP, Xero, Sage, QuickBooks)

• AAT / CICM qualification or equivalent (desirable but not essential)

• Understanding of credit risk and debt recovery processes

• Advanced skills in Microsoft Excel (pivot tables, lookups)

• Experience managing customer contracts, invoicing, credit notes and statements

• Exposure to month-end processes

Knowledge & Skills

• Strong understanding of credit control and accounts receivable processes, including invoicing, reconciliations, collections, and contract administration

• High level of numeracy and accuracy with excellent attention to detail

• Exceptional organisational and time-management skills, with the ability to manage multiple priorities effectively

• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and experienced in using accounting systems

• Clear, confident and professional communication skills with the ability to engage effectively with colleagues and customers

• Desirable: Familiarity with financial legislation, internal control frameworks and data protection regulations (GDPR)

About You

Experience: Minimum 5 years of finance experience.  GCSEs (A–C) or equivalent in Maths and English.

Understanding of credit risk and debt recovery processes.  Qualified in AAT / CICM qualification or equivalent (desirable but not essential)

Proactive: Can-do attitude. Problem solver, using systems and expertise on behalf of the business and/or employees

Trustworthy: able to handle confidential information sensitively

Organised: Highly organised, methodical and able to manage multiple tasks.

Strong on Technology – Excellent at Excel, experienced in other MS Office programmes, SAP, Xero and other financial software experience would be beneficial

Quality-oriented: Committed to accuracy and attention to detail.

Team player: Promotes mutual communication and relationships. Shares information smoothly with others. Supports others but able to work independently when needed.

Flexibility: Can easily adapt to a changing environment, working methods, working hours, tasks, responsibilities and behaviours of others.

Friendly: Able to ‘muck in’ as part of a fast-growing team with an ‘all hands-on deck’ approach.  Someone with a strong and charismatic personality, who can effortlessly build exceptional relationships across various departments of the organisation.

Package & Benefits 

·         Competitive salary: £32,000 pa

·         Hours: 37.5 per week 

·         Holiday: 25 days annual leave + Bank Holidays 

·         Training: In-house support and external development opportunities 

·         Pension: Royal London 

·         Retail Discount Platform 

·         Death In Service 

·         Private Medical Insurance-on successful probation 

BauWatch is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, 

religion or belief, sex or sexual orientation (Protected Characteristics).