Head of KAM

About Us

At BauWatch Italy, we protect what matters most.

We are the European market leader in mobile video surveillance solutions, supporting construction sites, infrastructure projects, industrial areas and renewable energy locations across the continent. Our mission is simple: to deliver reliable, innovative and customer-focused security solutions that enable our clients to operate with confidence and peace of mind.

Behind our technology, there are our people. Our growth and success are driven by talented, committed professionals who take pride in making a real impact every day.

As Head of KAM, you will define and lead the strategic direction for our key accounts across Italy, ensuring sustainable growth, long-term partnerships, and consistent delivery of high-value solutions and leading the team of KAM.

You will act as a senior leader and trusted partner to our most important clients, engaging at executive level to understand their business priorities and align our offerings accordingly. Internally, you will drive cross-functional alignment, ensuring that all departments work cohesively to deliver outstanding and consistent customer experience.

This role is pivotal in shaping our commercial strategy and strengthening our market position, with a strong focus on value creation, customer retention, and business expansion.

Key Responsibilities:

• Define and execute a strategic vision for Key Account Management, aligned with overall business objectives.

• Develop and mentor the Key Account Management team, fostering a high-performance, customer-centric culture.

• Build and maintain executive-level relationships with key clients, positioning the company as a long-term strategic partner.

• Drive revenue growth through account development strategies, including upselling, cross-selling, and contract expansion.

• Lead complex negotiations, renewals, and high-value commercial agreements.

• Act as the ultimate escalation point for critical client matters, ensuring swift and effective resolution.

• Establish governance frameworks for key accounts, including regular executive business reviews and performance tracking.

• Collaborate with senior stakeholders across Operations, Service, Finance, and Planning to ensure seamless delivery and continuous improvement.

• Analyze market trends, customer insights, and competitive dynamics to inform strategic decisions.

• Identify and unlock new business opportunities within existing accounts and adjacent markets.

• Drive continuous improvement in processes, tools, and customer engagement models.

What we expect from you:

• Extensive experience in senior Key Account Management, Strategic Account Management, or commercial leadership roles.

• Strong strategic and commercial acumen, with a proven track record of driving revenue growth and client retention.

• Experience managing complex, high-value client relationships at executive level.

• Native Italian speaker with advanced English skills.

• Outstanding leadership, influencing, and stakeholder management capabilities.

• Strong negotiation and decision-making skills in complex environments.

• Highly customer-centric, with the ability to translate client needs into strategic initiatives.

• Analytical mindset with the ability to leverage data for strategic planning and performance management.

• Proactive, results-driven, and comfortable operating in a fast-paced, evolving environment.

• Willingness to travel across Italy and holding a valid driving license.

What we offer

At BauWatch, you will join a fast-growing, international organization where ambition, innovation and collaboration shape our everyday work. As we continue to expand across Europe, we offer a dynamic environment where people can truly make an impact and grow together with the business.

• An international environment with strong growth opportunities

• Collaboration and team spirit in a fast-growing organization

• Competitive remuneration package with performance-based bonus scheme

• Company car for both business and personal use

• Meal vouchers

• Health insurance plan

If you are looking for an international and high-growth environment where you can develop your career and create meaningful impact, BauWatch is the place for you!