OpEx Specialist

Operational Excellence is more than process improvement to you - it is about creating better experiences for customers, employees, and the business. You combine analytical thinking with a hands-on mindset and know how to turn operational complexity into scalable, customer-focused solutions

The role

As an Operational Excellence Specialist at BauWatch, you will play a key role in driving Continuous Improvement, Customer Experience (CX), Customer Journey management, Lean culture, and Daily Performance Management (DPM) across multiple countries. You will help shape how we work as an organization by improving processes, strengthening operational performance, embedding customer-centric thinking, and enabling data-driven decision making. From customer feedback and operational insights to Lean initiatives, DPM maturity, and cross-country standardization, you will help further strengthen BauWatch’s position as an efficient, scalable, and customer-focused organization while continuously improving the way we operate across Europe.

You work closely with local operations, customer-facing teams, and Group Functions to improve ways of working, strengthen Daily Performance Management (DPM), enhance customer journeys, and support a culture of continuous improvement. You help ensure that customer feedback, operational KPIs, and frontline insights are converted into measurable actions that improve service quality, operational efficiency, and customer satisfaction. At the same time, you contribute to the further development of Lean culture, process standardization, and data-driven performance management across the organization.

Key Responsibilities

1. Operational Excellence & Continuous Improvement

• Support and execute continuous improvement initiatives across countries and departments.

• Analyze operational processes and identify opportunities to improve efficiency, quality, and customer experience.

• Facilitate problem-solving and RCCM activities to address operational challenges and recurring issues.

• Support standardization of processes and ways of working across countries.

2. Customer Experience (CX) & Customer Journey

• Support Customer Journey and CX improvement initiatives across the organization.

• Help manage customer feedback programs such as cNPS and CSAT.

• Analyze customer feedback, operational data, and trends to identify improvement opportunities.

• Support closed-loop feedback processes to ensure customer insights lead to concrete actions.

• Contribute to the development of customer-focused standards and best practices.

3. Daily Performance Management (DPM) & Lean

• Support the rollout and maturity of Daily Performance Management across countries.

• Help teams implement Lean principles, visual management, and performance routines.

• Facilitate workshops, Gemba activities, and continuous improvement sessions.

• Support cultural development towards ownership, problem-solving, and continuous improvement.

• Contribute to building a strong Lean and Operational Excellence culture within BauWatch.

4. Data, Reporting & Insights

• Translate operational and customer data into actionable insights and improvement opportunities.

• Support KPI development, reporting, and performance tracking across countries.

• Work with Power BI, operational dashboards, and reporting tools to improve visibility and decision making.

• Help measure the impact of improvement initiatives and monitor progress over time.

• Support data-driven decision making across operations and customer experience activities.

5. Cross-Functional & International Collaboration

• Work closely with Operations, ARC teams, Sales, Customer Care, Product Management, IT, and other Functions.

• Support alignment and knowledge sharing across countries.

• Help identify and share best practices across teams and regions.

• Contribute to international Operational Excellence and transformation initiatives.

• Support training, communication, and engagement activities related to Operational Excellence and Lean.

You will report directly to the Group Operational Excellence Manager and work closely with country leadership and Group Functions.

We ask a lot from our Operational Excellence Specialist, but challenges energize you. You are analytical, structured, and proactive, while also being able to connect with people across all levels of the organization. You enjoy solving problems, improving processes, and turning insights into meaningful action. You are curious, customer-focused, and motivated to make impact in an international environment. Most importantly, you believe that continuous improvement is a mindset, not just a project.

Qualifications

• Proven experience in Operational Excellence, Continuous Improvement, CX, Lean, or process improvement roles.

• Strong analytical skills and ability to translate data into practical improvements.

• Experience with KPI reporting, dashboards, and operational performance analysis.

• Experience with Lean, DPM, RCCM, or continuous improvement methodologies.

• Experience with Customer Experience and Customer Journey improvement initiatives.

• Experience working in an international or multi-site environment is a plus.

• Strong communication and stakeholder management skills.

• Comfortable working cross-functionally with operational and support teams.

• Willingness to travel between BauWatch locations in Europe.

• Excellent communication skills in English; additional European languages are a plus.

• Hands-on, pragmatic, structured, enthusiastic, and eager to make impact.

This is what you can expect from us

A great opportunity to contribute to the transformation and growth of an ambitious and fast-growing international organization. At BauWatch, you will work in a dynamic environment where no day is the same. You will have the opportunity to directly influence operational performance, customer experience, and continuous improvement across multiple countries. We offer an informal atmosphere with plenty of room for initiative, ownership, and personal growth.

We offer

• A full-time employment (40 hours). We like to commit good people.

• A dynamic and growing company with motivated colleagues.

• Company car (electric).

• All the tools you need to be successful.

• 25 holidays.

• Attractive pension scheme.

• The opportunity to contribute to the further growth of the department and the company.

Who are we

BauWatch has become a household name with any party looking to temporarily secure an outdoor location. Our solution and our dedicated team of 800+ employees significantly reduce the risk of break-ins. Thus, in addition to increased security, we also ensure increased efficiency. We are unique because we do everything in-house: production, software development, drivers, service, monitoring of alarms – everything actually. Why? Because the quality of our services must be optimal.

Interested?

If so, please respond quickly.

For more information, please contact Ruud Licht, Corporate Recruiter, on 06-20172020.

A positive Declaration of Reliability is a hard requirement in this procedure.

BauWatch is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin,

religion or belief, sex or sexual orientation (Protected Characteristics).