ARC Back office - Italy

BauWatch Group is the European leader in temporary security solutions and has grown rapidly over the past 10 years with a current year-over-year growth around 30% p.a. As Europe’s #1 in the industry, we provide monitored surveillance-services to customers primarily in the construction and civil engineering industry by combining our ruggedized monitoring towers, our own in-house software and our leading end-to-end operations (incl. service and logistics) with remote monitoring to protect our customers’ assets.

BauWatch has disrupted the market for temporary security, which we still see as blue-ocean opportunity in most European countries. Backed by a leading purpose-driven investor and with teams present in the Netherlands, Germany, Belgium, France, Spain, Poland, Italy and the UK, we’re now coming to Italy. 

About The Role

Based within our Milan office and working within the Operations function, we’re looking for an ARC Back Office to join our Operations Team.  The role is responsible for ensuring efficient administrative support and seamless back-office operations for our clients across Italy. You will contribute to delivering a best-in-class customer experience by accurately managing client requests, coordinating with internal departments, and ensuring timely and precise resolution of any service or product-related issues.

Key Tasks to Include:

• Customer Card Management: creation, compilation and updating of customer data in the management system. 

• Sales Team Support: assistance in preparing and verifying the information necessary for service activation. 

• Coordination with technicians: ensuring that all information is correct and up to date for the activation of video surveillance systems during installations. 

• Recurring operational checks: regular monitoring of active towers to ensure proper functioning and service integrity. 

• Analysis of operations centre performance: collection and reading of activity, efficiency and quality data. 

• Support for the operations centre (ARC): interface with the team to resolve anomalies, updates and optimisation of flows. 

• Collaboration with Customer Service: coordinated management of requests and tickets, ensuring a positive customer experience. 

• Management of customer requests: timely and accurate support for operational requests, changes or clarifications on installations and activations. 

About You

• Resilient: Ability to persevere and manage complex customer service queries and issues

• Ability to use technology - general ability to use MS Office and programmes; experience of using CRM systems (e.g., SalesForce) would be desirable but not essential.

• Quality-oriented: Committed to achieving and maintaining the intended quality. Strives for improvement. Convinces others of the importance of quality and accuracy.

• Solution focused: Finds outcomes for clients in the most efficient & effective way. Looks for ways to improve working practices for both BauWatch and the clients.

• Team player: Promotes mutual communication and relationships. Shares information smoothly with others. An ambassador for collaboration.

• Independent: Is able to carry out your own work properly and solve problems without supervision from others.

• Customer focus: Passionate about customer service. Prioritise service and client satisfaction.

• Flexibility: Can easily adapt to a changing environment, working methods, tasks, responsibilities and behaviours of others.

• Friendly: Ability to ‘muck in’ as part of a fast-growing team with an ‘all hands-on deck’ approach

About us

BauWatch Group is the European leader in temporary security solutions and has grown rapidly over the past 10 years with a current year-over-year growth around 30% p.a. As Europe’s #1 in the industry, we provide monitored surveillance-services to customers primarily in the construction and civil engineering industry by combining our ruggedized monitoring towers, our own in-house software and our leading end-to-end operations (incl. service and logistics) with remote monitoring to protect our customers’ assets.

BauWatch has disrupted the market for temporary security, which we still see as blue-ocean opportunity in most European countries. Backed by a leading purpose-driven investor and with teams present in the Netherlands, Germany, Belgium, France, Spain, Poland, Italy and the UK, we’re now coming to Italy.

What we offer

• A challenging role with a high degree of freedom and flexibility as part of a disruptive and fast-growing international business

• Full onboarding plan

• A collaborative environment: you will work with passionate and talented people who value teamwork

• Meal vouchers

• Health insurance plan

Are you interested?

Quickly apply by submitting a short cover letter (incl. salary expectations) and your CV. If you have any questions, please don’t hesitate to reach out as well at recruitment@bauwatch.com.