Internal Service Engineer

BauWatch ES – Internal Service Engineer

Are you ambitious, entrepreneurial, and open to new opportunities? Join BauWatch to deliver security solutions that give our customers peace of mind.

We are innovative and fast-growing, and a European leader in mobile video surveillance.

Together, we will make things happen! Join us on this exciting journey.

What can you expect when you join us?

When you join BauWatch, you enter an environment where the best services, high-tech security, smart data, and process improvement come together, creating a dynamic world where every day is different.

We are international, approachable, entrepreneurial, curious, and always looking to learn, improve, and grow. We are open to trying new ideas and take responsibility for moving projects forward.

We want to contribute to a dignified future by building a sustainable business. We work hard to become a fully circular organization with a focus on sustainability and diversity. In our teams, every person counts: we include, value, and respect every colleague.

Plus, we have fun working together!

About the job

Located in the El Oliveral industrial park in Riba-roja de Túria, Valencia, and working within the fast-growing operations and compliance team at BauWatch ES, we are looking for an Internal Service Engineer to join our expanding team.

As an Internal Service Engineer, you will work from the office performing daily remote checks on all CCTV cameras we have at different sites, identifying and planning the resolution of any technical issues that arise during the rental period.

You will work closely with our Operations Coordinator and other members of the operations team to handle customer queries remotely using our innovative technology. If the issue requires a site visit, you will collaborate with the internal team to ensure that a Technical Service Engineer is dispatched to the customer's premises and resolves the issue efficiently based on your analysis and guidance.

Your role is critical to delivering on our brand promise of exceptional customer satisfaction and service, so a customer-focused attitude is essential.

Key tasks to include:

• Provide necessary support to Technical Service Engineers during the installation of our CCTV security systems.

• Be the first point of contact to identify faults or technical issues and determine the appropriate solution tailored to the customer's needs.

• Use technological resources and your own experience to resolve issues remotely, and inform relevant colleagues if a visit is required for resolution.

• Follow up on incidents with our development team to ensure the best performance of our equipment.

• Perform all types of periodic remote maintenance.

• Keep your knowledge of our system up to date through self-learning and participation in training sessions.

• Support other departments and perform tests in the development of new products and systems.

• Manage customer relationships and act as a point of contact with other colleagues, including seeking business opportunities and ensuring the correct and complete management of customer documentation.

• Comply fully with health and safety requirements, including the use of appropriate PPE at all times.

• When not performing core duties, be able to collaborate with other colleagues in the process of required activities.

• Occasional project visits may be required depending on customer demand or team resources (e.g., vacation coverage or large orders).

• Ability to improve internal processes and create new ones to improve department efficiency.

• Incident management in accordance with the response times established by the company.

About you

• Ability to use technology: General ability to use MS Office and other programs. Basic knowledge of networks is an advantage.

• Technical skills: Experience in using tools and technology to achieve results. Experience with CCTV cameras and the security industry would be an advantage.

• Quality orientation: Committed to achieving and maintaining the expected quality. Seeks to continuously improve and convince others of the importance of quality.

• Solution-oriented: Solves problems in the most efficient and effective way possible, seeking customer satisfaction.

• Teamwork: Encourages communication and internal relationships. Shares information easily and supports colleagues.

• Autonomy: Able to perform your work correctly and solve problems without supervision.

• Customer focus: Listens to customer wishes and needs and adapts their working methods accordingly. Prioritizes customer service and satisfaction.

• Flexibility: Adapts easily to changes in the environment, working methods, schedules, tasks, responsibilities, and behaviour of others.

• Friendliness: Ability to actively collaborate in a fast-growing team with a “teamwork” approach.

• Willingness to travel: Full driver's license and use of a suitable vehicle for customer visits if required, although this is primarily an office-based position.

• Languages: B2 level English is an advantage.

What we offer

• Dynamic and Rewarding Role: A challenging position with significant autonomy and flexibility within a rapidly growing, innovative international company.

• Career Growth: Opportunity to advance into leadership roles as the company expands.

• Competitive Compensation: An attractive salary package including bonus and additional benefits.

Are you interested?

Then quickly apply by submitting a brief introduction and your CV. Please contact Ruud Licht (via rlicht@bauwatch.com or +31 (0) 620 172 020), if you have any questions.