Operational Excellence Specialist

Intro

Operational excellence runs in your DNA. You thrive in structured, high-impact environments and know how to turn complexity into clarity. As an Operational Excellence Specialist with a focus on Alarm Receiving Centers (ARCs), you will play a key role in shaping how BauWatch’s ARCs operate today and in the future.

From continuous improvement and automation to performance management, training, and partner development, you will help build a strong, scalable, and high-performing international ARC organization. By creating the right structures, standards, and service levels, you ensure our ARCs remain a critical differentiator for BauWatch. Ready to make an impact? Join us and help drive operational excellence at scale.

What are you going to do as an Operational Excellence Specialist?

As an Operational Excellence Specialist - ARC, you play a central role in shaping and strengthening BauWatch’s Alarm Receiving Centers (ARCs) across Europe. You are responsible for driving sustainable performance improvements by designing, prioritizing, and implementing continuous improvement roadmaps for our monitoring operations.

You work closely with local ARC teams and key stakeholders to develop and embed standard ways of working, performance standards, and SLAs, ensuring consistency, quality, and compliance across countries. You support capability building by coordinating and improving training concepts, knowledge sharing, and best-practice adoption within the ARC community.

At the same time, you accelerate digitalization and automation initiatives by translating operational needs into data-driven improvements. You turn insights from performance data, incidents, and customer feedback into concrete actions that make our monitoring operations faster, smarter, and more reliable - while maintaining a strong focus on safety, quality, and zero incidents.

Key Responsibilities

Process Improvement & Standardisation

• Build and execute continuous improvement roadmaps that raise operational standards and customer experience.

• Define and track performance KPIs that drive world-class service levels and zero-incident culture.

• Analyse processes to identify and eliminate inefficiencies across all ARCs.

Automation & Digitalisation

• Drive high levels of automation across ARC workflows to reduce manual interventions and increase accuracy.

• Work with several stakeholder to build automation agents and data-driven monitoring tools.

• Use analytics to identify improvement opportunities and measure impact.

 Continuous Improvement & Lean Culture

• Facilitate problem-solving sessions with ARC teams.

• Apply Lean and DPM tools to improve incident handling, response time, and service quality.

• Support cultural change towards a mindset of “First Time Right.”

Training & Development

• Coordinate training programs across countries to build capability and consistency.

• Develop and share best practices that strengthen ARC professionalism and collaboration.

• Build a community of practice to enhance learning and engagement

Strategic & Internal Collaboration

• Act as the link between the different ARCs, ensuring alignment and synergy.

• Help define the right international partner structure and develop clear service-level agreements (SLAs).

• Collaborate closely with Group Functions (IT, Product Management, and BauWatch Technology) and local leadership to deliver integrated solutions

You will report directly to the OpEx Leader and work closely with ARC Managers and Group Functions.

What we ask from you

We ask a lot from our ARC Specialist, but that doesn’t put you off. On the contrary,  you thrive on challenge. You bring structure and energy, with a clear focus on performance and results. You enjoy turning data and technology into improvements, and you love seeing people grow through better processes and smarter tools. You have an international mindset and enjoy working across teams and cultures. Most importantly, you know how to inspire others and build momentum.

Qualifications

• Several years of experience working in an Alarm Receiving Centre (ARC) or similar monitoring environment.

• Proven track record in improving operational processes and service quality.

• Strong analytical skills; able to translate ARC data and workflows into practical improvements.

• Experience with digital tools and process automation in operational environments.

• Experience working in an international, multi-site environment.

• Willingness to travel between BauWatch locations in Europe.

• Excellent communication skills in English; other European languages are a plus.

• Hands-on, pragmatic, enthusiastic, and eager to make impact.

This is what you can expect from us

A great opportunity to help a company full of ambition and continuously growing, with its ARC transformation. At BauWatch, you will work in a young and dynamic environment where no day is the same. There is plenty of room for new ideas, allowing you to contribute directly to the improvement of our services and the development of our culture. You will work in an informal atmosphere and are given a lot of freedom to organise and carry out your work as you see fit.

We offer

• A full-time employment (40 hours). We like to commit good people.

• A dynamic and growing company with motivated colleagues.

• All the tools you need to be successful.

• 25 holidays.

• Attractive pension scheme.

• The opportunity to contribute to the further growth of the department and the company.

Where will you work?

BauWatch has become a household name with any party looking to temporarily secure an outdoor location. Our solution and our dedicated team of 700+ employees significantly reduce the risk of break-ins. Thus, in addition to increased security, we also ensure increased efficiency. We are unique because we do everything in-house: production, software development, drivers, service, monitoring of alarms – everything actually. Why? Because the quality of our services must be optimal. Continuous innovation is key, and our ARC organisation is becoming an integral part of that journey.

Interested?

If so, please respond quickly.

For more information, please contact Ruud Licht, Corporate Recruiter, on 06-20172020.

A positive Declaration of Reliability is a hard requirement in this procedure.