Commercial Back Office

As a Commercial Back Office Specialist, you will play a key role in supporting our commercial operations and ensuring smooth coordination between internal teams. You will manage customer data and contracts, use Salesforce to register and monitor sales activities, and collaborate closely with the sales team, the administration department, and the Business Support Manager.

Main responsibilities

• Support the sales team in daily operations and customer follow-up

• Manage and update customer and sales data in Salesforce

• Record and track sales activities and customer interactions

• Prepare and maintain sales-related documentation and reports

• Collaborate with the sales, admin, and business support teams to ensure efficient internal communication and workflow

• Handle incoming calls and emails from customers and partners

• Contribute to improving internal processes and data accuracy

To be successful you should be persuasive and committed to achieving excellent customer experience. Ultimately, a top Commercial Backoffice should be enthusiastic and customer-oriented, able to demonstrate strong communication skills and an service oriented mindset at all times.

Requirements

• Previous experience in a back office, sales administration, or commercial support role

• Good knowledge of Salesforce CRM (or similar CRM systems)

• Strong organizational skills and attention to detail

• Excellent communication and teamwork abilities

• Proficiency in English and Italian (written and spoken)

• Good command of MS Office, especially Excel

Our new Commercial Back Office is / has:

Resilient: Ability to persevere and manage complex customer service queries and issues

Ability to use technology - general ability to use MS Office and programmes; experience of using CRM systems (e.g., SalesForce) would be desirable but not essential.

Quality-oriented: Committed to achieving and maintaining the intended quality. Strives for improvement. Convinces others of the importance of quality and accuracy.

Solution focused: Finds outcomes for clients in the most efficient & effective way. Looks for ways to improve working practices for both BauWatch and the clients.

Team player: Promotes mutual communication and relationships. Shares information smoothly with others. An ambassador for collaboration.

Independent: Is able to carry out your own work properly and solve problems without supervision from others.

Customer focus: Passionate about customer service. Prioritise service and client satisfaction.

Flexibility: Can easily adapt to a changing environment, working methods, tasks, responsibilities and behaviours of others.

Friendly: Ability to ‘muck in’ as part of a fast-growing team with an ‘all hands-on deck’ approach

What we offer

• A challenging role with a high degree of freedom and flexibility as part of a disruptive and fast-growing international business

• Be part of a fast-growing international company leading innovation in mobile surveillance

• Hybrid work model based in Buccinasco (MI)

• Full onboarding plan

• A collaborative environment: you will work with passionate and talented people who value teamwork

• Meal vouchers

• Health insurance plan

Are you interested?

Quickly apply by submitting a short cover letter (incl. salary expectations) and your CV. If you have any questions, please don’t hesitate to reach out as well at recruitment@bauwatch.com.